Where is Pretty Love Fashion located?
  • Townsville, in beautiful Far North Queensland, Australia.
Will my clothing item look exactly like it does in the picture?
  • As you can appreciate different computers have different screen resolutions therefore it is possible for colors to be vaguely different in real life.  We try to ensure that all our images embody each garments true color and fit.  When putting a description online we try to emphasize special features so you know you are getting what you are looking at.
How long does it take until I receive my order?
  • Please refer to our Shipping Policy for full details including international shipping
I have not received an order or shipping confirmation email?
  • In the event you have not received an email confirmation for your order or tracking number, check your junk/spam folder.  If there is no email at all please email us [email protected] so we can verify the email address originally provided.  Once you have emailed us the correct address, we will resend your confirmation email.
When I try to track my order there is no information available, what should I do?
  • Once your item has been dispatched you will receive a tracking email, if it is not in your inbox, be sure to check your junk mail.  If you still can’t see any tracking information 48 hours after delivery, please contact us [email protected] so we can investigate further
Do you do Refunds?
  • The only time we offer a refund is when there is a manufacturing fault.  If you believe you are eligible for a refund please contact us straight away [email protected]  We do have a flexible Return Policy which allows a store credit; please take a moment to read out Return Policy for further information.
Where do I send my Return items?
  • Please take a moment to refer to our Return/Exchange Policy
Do you offer Lay-by/Holds?
  • Unfortunately we do not offer Lay-bys or Holds at Pretty Love Fashion but we do have Afterpay available…  which is AWESOME, check it out!!

If there are any other questions you would like to ask, please feel free to email us at: [email protected]